Terms & Conditions
Please take the time to read the Terms & Conditions below, to ensure you’re happy with everything before booking,
and please get in touch if you have any questions!
Please book by using our Booking App on the Contact page or by contacting Adele via the contact form or social media. Booking and payment are considered to establish the legal contract between guests and hosts.
A booking can only be cancelled before the start of a letting. The amount of your booking that will be refunded is dependant on the amount of time between the cancellation and the start of the booking. Our cancellation fees are detailed below.
Time until start of stay:
1 weeks or less: 100% of booking as a cancellation fee
2 weeks or less: 85% cancellation fee
3 weeks or less: 60% cancellation fee
4 weeks or less: 40% cancellation fee
5 weeks or less: 30% cancellation fee
We strongly advise guests to obtain their holiday cancellation insurance.
In the unlikely and unfortunate event that we need to cancel a booking, you will be provided with a full refund.
Care of the Roundhouse
Guests agree to respect the surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties.
The owners reserve the right to enter the property to investigate concerns relating to the care of the property or disturbances. They are within their rights to request that Guests vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
Much love, time and expense have been lavished on the Roundhouse, and as such while it is sincerely hoped that the respectful enjoyment of these will only serve to enhance the Guest experience, it is understood that a degree of normal wear and tear is to be expected. Should any significant damage or breakage occur, however (above £25 total to rectify), then Guests will be held responsible and liable to a charge equal to the lowest current market value. Sun cream, fake tan, waterproof makeup and hair dye can all cause permanent damage to bedding, linen and towels. If damage/staining does occur and the items cannot be cleaned we reserve the right to charge to replace these items.
We reserve the right to charge for excessive cleaning where the Roundhouse has been left in an unacceptable condition, including but not limited to, waste, litter, damage to the structure, movement of furniture and contents etc.
Guests will be held responsible for any fire, damage or alterations to the Roundhouse or other parts of the site caused by negligence.
Pets are unfortunately not permitted at the Roundhouse.
Kelker Well Roundhouse accepts no responsibility for injury incurred anywhere on the site or in the the Roundhouse. Guests are responsible for their own property including their vehicle for the duration of their stay, and we do not accept any responsibility for personal effects.
Guests are advised that due to their location the Roundhouse operates a strict no smoking policy both within the Roundhouse and within the fenced area. Pollution or damage from smoking will result in a charge to ensure the Roundhouse and site are returned to a satisfactory standard.
Guests agree that no fires shall be lit other than in the fire pit and the woodburning stove. The woodburning stove will be used with the door securely closed and will only be used with the spark guard provided. Only logs provided by Kelker Well Roundhouse shall we used as fuel. Guests are strictly prohibited from gathering wood from the site or local area.